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Reset Your Multi-Factor Authentication PIN

Reset Your Multi-Factor Authentication PIN

Should you forget your multi-factor authentication personal identification number (PIN), you may reset it from the Sign In page.

  1. Click Forgot Password?.
  2. The Reset Login Credentials dialog appears to request your user name.

  3. Type your User Name.
  4. Click Next.
  5. The Reset Login Credentials dialog appears to select the credentials to reset.

  6. Select Reset Password or Reset PIN.
  7. Click Next.
  8. Note: if you select Reset Password, when you click Next you are sent to the security questions of Reset Your Enterprise Cloud Password.

    Reset Login Credentials dialog appears to request your PIN.

  9. Type a new PIN to Create New PIN.
  10. Re-type your new PIN to Verify New PIN.
  11. Note: The PIN can only contain digits and must be at least four digits. The PIN cannot be a subset of the phone number, all the same digit, or sequential digits.

  12. Click Save.
  13. The Successful dialog appears.

  14. Click Close.