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DrillDown Icon Table of Contents Back
 . . . . . . . . . . . . .
DrillDown Icon Release Notes
DrillDown Icon Known Issues
DrillDown Icon Policies
DrillDown Icon Registration and Login
DrillDown Icon Infinicenter Console
DrillDown Icon Environments
DrillDown Icon My Account
DrillDown Icon Settings Tab
DrillDown Icon Users Tab
DrillDown Icon Role-Based Access Control
DrillDown Icon Manage Users Tab
DrillDown Icon Add Users
DrillDown Icon Add API Users
DrillDown Icon User Audit Log
DrillDown Icon Edit Users - Access
DrillDown Icon Edit Users - Authentication
DrillDown Icon Edit Users - Notifications
DrillDown Icon Deactivate Users
DrillDown Icon Activate Users
DrillDown Icon Reset Users
DrillDown Icon Unlock Users
DrillDown Icon Delete Users
DrillDown Icon Remove All Permissions
DrillDown Icon Enable Multi-factor Authentication
DrillDown Icon Disable Multi-factor Authentication
DrillDown Icon API Keys
DrillDown Icon Manage Security Groups Tab
DrillDown Icon Manage Roles Tab
DrillDown Icon Manage VPN Accounts Tab
DrillDown Icon Billing Tab
DrillDown Icon Transactions Tab
DrillDown Icon Bandwidth Tab
DrillDown Icon Keys Tab
DrillDown Icon Catalog Tab
DrillDown Icon Support Tab
DrillDown Icon Disaster Recovery Tab
DrillDown Icon Multi-Factor Authentication
DrillDown Icon Certificate-Based Authentication
DrillDown Icon Enterprise Cloud API
DrillDown Icon Best Practices
DrillDown Icon FAQs
DrillDown Icon Troubleshooting
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Reset Users

Reset a User Account

Administrators can reset a user's account. The user will be sent an email with a registration token. That user must register again to use Infinicenter Console.

  1. Click Manage Users.
  2. If linked organizations, select an Organization.
  3. Select an active user.
  4. Click Reset User.
  5. The Confirmation dialog appears.

  6. Click OK.

Users are informed in an email that their account has been reset.

  1. Invitation email is received from Global Support Services.
  2. Copy the Registration Token to type on the User Registration page.
  3. Click on the link to open User Registration.

Follow the steps in the e-mail to complete your registration.