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DrillDown Icon What is the difference between the names of equipment?
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Top 10 Enterprise Cloud Tips and Tricks

Top 10 Enterprise Cloud Tips and Tricks


Each Cloud customer's experience and environment is different and can vary greatly, but some things remain the same. These are what we are calling our "Top 10." They are the quick fixes to issues that present themselves time and again, always with the same corrective action.

Top 10 Tips and Tricks

Here are the "Top 10 Tips and Tricks" to provide you, our valued customer, with a quick overview of some things to keep in mind when working with the Enterprise Cloud.

  1. Connectivity to any virtual machine requires one of the following:
    • An Internet service with a node service associated with a public IP address for a specific port.
    • Note: DMZ VLAN only.

    • LAN-to-LAN VPN connection.
    • SSL VPN connection established.
    • Note: The VPN is called SSL VPN but no longer uses any SSL protocols, all of which are deprecated. Only Transport Layer Security (TLS) is supported as a secure transport protocol.

  2. Ports 902 and 903 must be open on all hardware and software firewalls to allow connectivity to the console session of a virtual machine.
  3. If you use a proxy, connectivity to a virtual machine via the console session will not be available. VMware now uses VMware Remote Console (VMRC), which does not support proxies, for remote sessions instead of the MKS plugin used previously.
  4. Keeping VMware Tools current is a best practice to keep your servers accessible, reporting properly, and possibly preventing future issues with performance and networking. Updating VMware Tools requires a restart of the virtual server. (Microsoft® Windows and UNIX® or Linux® Servers).
  5. Due to the nature of virtualization, creating and running virtual servers on a single hardware machine used by multiple customers, "more" CPUs is not necessarily better. As a best practice, we suggest starting with one CPU and adding as needed based on the amount and type of traffic the server will be handling. If you build a machine with four CPUs and it's not performing as expected, try lowering the CPUs to two. (Windows and UNIX or Linux Servers).
  6. Disabling the TCPI Offload option of the NIC is a best practice to avoid various latency and possible network issues. (Windows and UNIX or Linux Servers).
  7. Enabling or changing the Hardware Acceleration of the virtual server can resolve issues with slow or choppy mouse movement and screen refresh. (Windows and UNIX or Linux Servers).
  8. C:\i386\Disk 1 or C:\i386\Disk 2 is the default path for the installation medium of any files that may be required when installing additional operating system add-ins or applications. (Windows Servers Only).
  9. Ensure that you allocate enough space for your backup jobs; running out of space will cause the job to continually run and effect the overall performance of the server and possibly your environment.
  10. To upload an ISO file, it must be an .iso file and not an .img file. To import a virtual machine from an external location, the file type must be an .ovf file followed by the .vmdk files and cannot be a compressed file.