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DrillDown Icon Release Notes
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DrillDown Icon What browsers are compatible?
DrillDown Icon Error: Unable to connect to authd on host x.x.x.x
DrillDown Icon Unable to console connect
DrillDown Icon Console screen is black
DrillDown Icon How do I verify that ActiveX is enabled?
DrillDown Icon How do I reset persistence on an Internet service?
DrillDown Icon Why am I prompted to install plug-ins?
DrillDown Icon Why can't I SSH to Linux virtual machine using root?
DrillDown Icon Why do I have multiple environments in the Environment list?
DrillDown Icon I receive the Java error: PKIX path building failed
DrillDown Icon Why is Device > {VM} > View Tasks missing activities?
DrillDown Icon Why is bursting unavailable?
DrillDown Icon How do I uninstall previous VMRC plug-ins?
DrillDown Icon Infinicenter Console displays incorrectly in IE compatibility view
DrillDown Icon Why do AnyConnect and VMRC fail in Chrome?
DrillDown Icon What URLs must I add to the Java Security Exception list?
DrillDown Icon Load balancing is not working within an environment.
DrillDown Icon Virtual Machines
DrillDown Icon VM Catalog
DrillDown Icon API
DrillDown Icon Cloud Services
DrillDown Icon SSL VPN
DrillDown Icon Enterprise Cloud Managed Edition
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How do I verify that ActiveX is enabled?


How do I verify if ActiveX is enabled?

The Console Connect plugin used by Infinicenter Console may not install properly, or at all, if ActiveX is disabled.


Adjust security settings:

  1. Open Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. The Internet Options dialog appears.

  4. Select Security.
  5. Click Internet or, if you have added * to trusted sites, Trusted Sites.
  6. Click Custom Level button.
    1. Select Enable under Automatic prompting for ActiveX controls
    2. Select Prompt under Download signed ActiveX controls.
    3. Select Enable under Run ActiveX controls and plug-ins.
  7. Click OK.
  8. Click Yes if prompted to change security zone.
  9. Click OK.
  10. Restart Internet Explorer.

If problems continue, follow the steps above and add the following in step 6:

  1. Verify Automatic Prompt for Download is enabled.
  2. Verify File Download is enabled.
  3. Verify Scripting of Java™ applets is enabled.