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Console screen is black and Ctrl+Alt+Del buttons are disabled

Issue:

Console screen is black and Ctrl+Alt+Del buttons are disabled.

After successfully establishing a VPN connection and clicking Connect, the console screen appears but is all black and the option buttons are grayed out.

This symptom is not consistent: sometimes it connects correctly and sometimes it will not connect.

Cause:

The vSphere client has been installed on the local machine.

Workaround:

Uninstall the vSphere client.

Note: If the issue persists, see Unable to connect to the console of any virtual machine.

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