1. Sales and Support

Sales and Support

IBM sets the standard for IT deployments with advanced infrastructure and managed service offerings that deliver the scale, security, and reliability necessary to meet the demanding requirements of enterprises and governments around the world. With a global network of data centers and a comprehensive portfolio of secure solutions, IBM is helping enterprise and government executives realize the power and promise of the cloud today.

1.1. Sales Contact Information

Sales Contact Information

For all sales-related questions, please visit IBM on the Web.

1.2. Support Contact Information

Support Contact Information

You may submit support requests through the Support Tab of Infinicenter Console.

U.S. and International Toll Free Phone:

+1 833-640-6883

Note: If you are the customer of a Reseller of IBM products, please contact your Reseller.

1.3. Support Hours

Support Hours

Global Support Services is available by phone or email 24 hours a day, 7 days a week, every day of the year including holidays.

1.4. Service Definition

Service Definition

The Service Definition contains an overview of the services provided to Enterprise Cloud customers as well as the roles and responsibilities between IBM and the customer. The Enterprise Cloud Service Definition is available for download under Attachments.